Support  |  Login

The Science of Exceptional Customer Care

$75.00

Dr Cynthia J. Porter - Recorded --------------------------
Presenter:
Duration:
Session Fee:
Cynthia Porter
2 hours
$75

Available Now!
Course Recorded
Instant Access
      
 Description:
One of the fastest ways to grow your business is to be known for your superior customer service. While getting results for those you service is always your top priority, offering great customer service will go a long way in building lasting relationships with your clients. Loyal and happy clients get better results and they refer friends and family members, which is the most cost-effective way to grow your business. So, exceptional customer service benefits everyone.

Dr. Cynthia Porter will share with you how she developed a system of customer care that was used in her franchise system to build loyalty and a 40 percent referral rate while running a million dollar a year location. And she will guide you through real-world examples.
The moment prospective clients walk through your front door for the first time, they are forming opinions based on the friendliness of the staff, the cleanliness of the building, and the welcoming nature of the reception area. If your staff is unhelpful, your office space unclean, and your reception area unfriendly, you have already fallen behind. If, however, all three are up to par, you are well on your way to serving the customer and developing a bond of loyalty with him or her. It sounds simple, but maintaining this level of customer care requires a workable system that can be tested and measured. You will have a chance to grade yourself on your current level of customer care and you will receive a customer care checklist for your staff to use. You will even get a step-by-step blueprint for designing an effective new customer kit and a customer service policy manual for your employees.
 During this course you will learn:
- How to create a success environment
- How to treat today’s consumer
- Who’s the real boss and how to treat him or her
- The five immutable laws of customer service
- What to do when a client approaches
- Best practices for scheduling
- How to handle angry clients
- How to design and deliver a “Welcome Aboard” class and kit
- Why its important to offer a “Starter Kit”
- Why you need a “Policy & Procedures” manual
- And much more …
  
 Course Documents:
- Replay of Virtual Classroom
- PDF Document of PowerPoint
- PDF Operation Manual
- 2 NTCB CEUs
(Continuing Education Units)
 Dr Cynthia J. Porter, PhD and her husband Patrick founded Positive Changes Hypnosis Centers in 1987. In 1992 she completed her doctorate degree in counseling through LaSalle University. At the same time, she worked with her husband, Patrick, on his first published book, Awaken the Genius, Mind Technology for the 21st Century, which gained critical acclaim, was awarded “Best How-To Book of 1994,” and became a bestseller. Later Cynthia helped her husband with his second book, Discover the Language of the Mind, co-authored Six Secrets of G.E.N.I.U.S., and more recently she helped him complete Thrive in Overdrive. She wrote dozens of articles for Positive Changes Today, created titles, packaging, brochures, slicks, and a catalog for more than 300 audio recordings and a nutritional supplement line, wrote and designed franchise sales materials, and wrote scripts for radio and television commercials and an infomercial. she also designed and wrote hundreds of inspiring and testimonial-packed advertisements, a comprehensive website, and a two-hundred-thousand subscription newsletter called Positive Changes Today. Additionally, she performed seminars for, and consulted with, her franchisees to make sure they understood direct response marketing and got the most for their advertising dollar.

The Science of Exceptional Customer Care

$75.00


Call (877) 888-8970 | International Quantum University for Integrative Medicine | Copyright © 2017 IQUIM Inc. All rights reserved.